Prestige Cars Kent Privacy Policy

This website is operated by JGC Trading t/a Prestige Cars Kent. We take your privacy very seriously and we ask that you read this privacy policy carefully.

These are the main ways we collect your information:

  • If you contact us directly via our websites or via our customer hotlines to request information about our products and services
  • If you buy a product or service directly from us
  • If you reply to our direct marketing campaigns or competitions
  • If your contact details are transferred from authorised centres or other third parties
  • If we acquired your personal data from other sources, for example social media sites

If you give information on behalf of someone else you must ensure that you have their permission and that they have been provided with this Privacy Policy before doing so.

Prestige Cars Kent ('we' or 'us') are a 'data controller' for the purposes of the relevant data protection legislation including the Data Protection Act 2018, the General Data Protection Regulations and any subsequent legislation as appropriate. (i.e. we are responsible for, and control the processing of, your personal information).

1) Personal Information

We collect the following personal information about you when you;

  • Register with us,
  • Express an interest in or purchase products or services from us.
  • We also collect personal information when you contact us by;sending us feedback, post material to our website, complete customer surveys or participate in competitions

Occasionally we may receive information about you from other sources, such as;

  • Credit reference agencies
  • Medical professionals
  • Your employer

We will add this to the information we already hold about you in order to help us provide products and services and to improve and personalise our service to you. We will always seek your permission to contact these people for your information.

Information on third parties may also be collected, if you give us information on behalf of someone else, you must be able to confirm that the other person has appointed you to act on his/her behalf and has agreed that you can provide their information.

2) Sensitive Personal Information

We may ask you to provide sensitive personal information, for example where you require us to tailor our goods or services to an existing physical condition e.g. as part of the Motability scheme, or where you are applying for a finance or an insurance product and we are required to enquire whether you have committed a criminal offence. If we request such information, we will explain why we are requesting it and how we intend to use it.

Sensitive personal information includes information relating to:

  • your ethnic origin
  • your political opinions
  • your religious beliefs
  • whether you belong to a trade union
  • your physical or mental health or condition
  • your sexual orientation
  • whether you have committed a criminal offence
  • Identify you and manage any accounts you hold with us
  • Process your order
  • Maintain a service record for your vehicle
  • Conduct research
  • Undertake statistical and behavioural analysis
  • Carry out customer profiling and analyse your purchasing preferences
  • Let you know about other products or services that may be of interest to you — see 'Marketing’ section below
  • Detect and prevent fraud
  • Verify your identity and carry out anti-fraud checks (see 'Credit checking' section below),
  • Provide you with payment options
  • Assess your application for a product, service or quote
  • Ensure that you can afford any financial agreement offered
  • Ensure that any insurance products are suitable for you
  • Administer any finance agreements including updating you on and delivering our services
  • Monitor your use of our Websites and any response to advertising campaigns

With your consent we may use this information to:

We will only collect your sensitive personal information with your explicit consent.

3) Monitoring and recording communications

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

​4) Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies and other similar tracking technologies.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies. Please see our Website cookie policy.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.​

​5) How will we use the information about you?

We are committed to protecting your privacy, and will only use your personal information in accordance with applicable data protection legislations, including the General Data Protection Regulation 2018.

We collect information about you so that we can:

We may also offer enhanced services including MOT and service reminders where we believe this would be helpful or of interest.

Where your vehicle manufacturer maintains an electronic service record of your vehicle, we may share details of any work with your manufacturer so that an accurate record can be kept.

6) Marketing

We would like to send you information by post, email, telephone, text message (SMS) or automated call about competitions and special offers as well as vehicle safety recalls which may be of interest to you.

If you have consented to receive such marketing from us, you can opt out at any time. See 'What rights do you have?’ below for further information.

7) Credit checking

We may do a credit check on you:

  • To make credit decisions about you and members of your household
  • To prevent and detect fraud and money laundering
  • make credit decisions about you and the people with whom you are financially associated
  • To trace debtors
  • To prevent and detect fraud and money laundering.

Our search will be recorded on the files of the credit reference agency.

We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.

If you provide false or inaccurate information to us and we suspect fraud, we will record this.

If you want to see your credit file, please contact the relevant credit reference agency. Please ask at the time of your enquiry.

We use a number of Credit Reference Agencies, including, but not limited to TransUnion. Here is a link to the TransUnion Bureau privacy notice;

https://www.callcredit.co.uk/legal-information/bureau-privacy-notice

8) Who might your information be shared with?

We may disclose your personal data;

  • To law enforcement agencies in connection with any investigation to help prevent unlawful activity;
  • To our business partners in accordance with the 'Marketing and opting out' section above

  • When you enquire about, or purchase, our products or services we may provide details of the vehicle to the manufacturer. This is in accordance with our manufacturer franchise agreement and is transmitted over a secure connection to their servers.
  • When you purchase a new vehicle from us, we are obliged to submit some of the personal information to the Driver and Vehicle Licensing Agency (DVLA) in order to register that vehicle.
  • When you service your vehicle with us we submit some of the personal information to the relevant government agencies to ensure your vehicle’s data is maintained.
  • If you do not wish for the above obligatory transfers to take place, you must advise this as the point of providing the data. Please note that this may prevent us from being able to provide the goods or services requested. Where this is the case you will be given the option of how you wish to proceed.
  • To a Credit reference Agency, please see above ‘Credit Check’ section for details of this.

9) Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • ​Access to your account is controlled by a password and user name that are unique to you
  • ​We store your personal data on secure servers
  • ​Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

10) What can I do to keep my information safe

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

11) What rights do you have?

  • You can request a copy of your information which we hold (this is known as a data subject access request). Please see the Data Subject Access Procedure by clicking here
  • You can make a request to us to correct any mistakes in your information which we hold, free of charge.
  • You can ask us to stop contacting you for direct marketing purposes.
  • Where your details are no longer needed to perform our contractual obligations, you have the right to restrict how we use your data, including to request that we delete any or all personal data we hold on you. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have.
  • Where data is processed automatically you have the right to request that we provide a copy of the data in a commonly read format to another controller. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have.

To make any of the above requests please contact us (see ‘How can you contact us?’ below)

12) How to contact us

If you have any questions about this privacy policy, would like to make any requests as detailed above in ‘What rights do you have?’ or if you would like more information about Data Protection including information we hold about you.

Please ensure you clearly state the reasons for your enquiry to enable it to be dealt with efficiently.

**Any Data Subject Access Requests should be clearly marked for the attention of the Data Protection Officer**

13) Changes to the privacy policy

​We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

14) Do you need extra help?

If you would like this policy in another format (for example: audio, large print, braille) please contact us on 01689 660603.