Committed to great service

Prestige Cars Kent is committed to providing products and service of the highest standard, but we do understand that sometimes things can go wrong.

If you have a concern or are dissatisfied in any way, we will do our best to help resolve the situation in a fair and transparent way. We will investigate all complaints thoroughly and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently, and promptly taking into account all relevant factors to ensure a fair outcome for you.


Step 1 – Contact us

If you have a concern with either your vehicle or the service you have received, please firstly raise this with our Sales Manager or our After Sales Manager, they are best placed to assist you.

Step 2 – Raise a Formal Complaint

Should you remain unhappy, our management team will escalate your concerns to our Customer Care team for an independent review and ultimately our final response.

To help us investigate and try to resolve your complaint, we'll ask for the following information:

1. Your name, address and best contact details

2. A clear description of your complaint and desired resolution

3. Copies of any supporting documents

It is our aim to resolve your complaint promptly and we will adhere to the following timescales:

  • Within 5 working days, provide a written acknowledgement of your complaint
  • Keep you updated on the progress of your complaint, and within 8 weeks of receiving your complaint, we will write to you with our final response or update you advising when we will be in a position to provide you with one.

  • We may not always provide the answer you are looking for, but we will make sure we offer a clear explanation for our decision.

    Wish to discuss an issue?

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